Johor Baru's CIQ Sucks!

I wonder if any bus passenger using the JB RM2bil CIQ has any good words for it. I guess they don't expect us to compain when we have have to walk about 500metres to get a bus and maybe 900metres to go to City Square.
Obviously the architect or the Transport Minister has never walked through the CIQ.
Even when the CIQ was opened more than 9 months ago, bus passengers had to walk a further 500metres near the JB Railway Station to jostle for the buses that used to wait there or passengers. The main drop-off point with proper covered areas was only opened about 2 months ago.
The buses then started to drop off and pick up passengers just next to the covered area and even concrete benches were built so that passengers could sit and wait for the bus.
About 3 weeks ago, this changed and buses were allowed to drop off and pick up passengers under the covered area that is wide with 2 lanes for traffic. The only flaw is that the concrete benches are now facing the wrong side.
Then last week, things changed for the worse. Buses are only allowed to drop off passengers but cannot pick up.
Where do passengers have to wait? The answer is shocking. The new place to wait for the bus is under the pedestrian bridge between the CIQ and the Railway Station.
It seems the MBJB and the Transport Ministry cannot even organise a good systm for bus passengers.
After the imposing CIQ building, I wonder what a new visitor to Malaysia will think when he encounters our wacky bus stops. What a waste of money for the CIQ!